Privacy Policy

Introduction

City Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website at city-health.us or interact with our care services, clinical research communications, or research interest pathways.

Information We Collect

We may collect the following types of information:

• Contact information you provide through our contact forms, including your name, email address, phone number, and any messages you submit.
• Patient intake information submitted through our intake forms, which may include personal and health-related information necessary to provide our services.
• Research interest information you choose to share when asking about clinical research, such as your contact information, preferred communication method, general area of interest, and information needed to discuss potential study fit.
• Website usage data collected automatically, such as your IP address, browser type, pages visited, and time spent on our site.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule appointments
• Provide and coordinate mental health services
• Verify insurance coverage and eligibility
• Respond to clinical research interest requests and discuss possible study opportunities
• Conduct study-specific pre-screening or referral coordination when you request it or consent to it
• Improve our website and services
• Comply with legal and regulatory obligations

Clinical Research Information

Joining a research interest list does not enroll you in a clinical study. If a study may be a fit, additional study-specific information, eligibility review, and informed consent are required before participation begins.

When needed for a specific research opportunity, information may be shared with authorized research personnel, study sponsors, clinical research organizations, Institutional Review Boards, laboratories, or other research partners involved in the study, consistent with applicable law, study documents, and your permissions.

HIPAA and Protected Health Information

As a mental health care provider, City Health is subject to the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) collected as part of your clinical care is governed by our separate HIPAA Notice of Privacy Practices, which you will receive when you begin treatment.

The information collected through this website (contact forms, intake forms) is treated with the same level of care and confidentiality. We do not sell, rent, or share your personal or health information with third parties for marketing purposes.

Please do not send detailed health information by regular email unless our team has arranged an appropriate secure method. Email and standard website communications may not be suitable for urgent, sensitive, or emergency information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information you provide. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may use third-party services for form submissions, analytics, or other functionality. These services have their own privacy policies governing how they handle your data. We encourage you to review those policies.

Cookies

Our website may use cookies or similar technologies to improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe we have collected such information, please contact us so we can promptly remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

City Health
107 Kilson Dr, Brawley Commerce Center
Mooresville, NC 28117
info@city-health.us